Transforming trade. Powering progress
Securitisation • Invoice Discounting • Supply Chain Finance • Working Capital Management • Trade Receivables Securitisation
6 days ago
🔄 Hybrid – London
Transforming trade. Powering progress
Securitisation • Invoice Discounting • Supply Chain Finance • Working Capital Management • Trade Receivables Securitisation
•Triaging incoming tickets, performing analysis, and resolving customer issues •Maintain effective client communication throughout the incident life-cycle •For critical issues identify solutions to get clients back to BAU as quickly as possible in-line with client’s SLAs •Actively monitoring system health using a variety of tools including dedicated infrastructure and application monitoring suites, SQL, and ActiveBatch •Collaborating closely with the Development, Infrastructure, and Implementation teams to bring new customers onto the platform •Resolving client incidents and/or escalating where needed •Monitoring and responding to monitoring events