IT Support Analyst

August 21

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Connexity, Inc.

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Performance marketing at the intersection of data and technology. Connecting shoppers with retailers for over 20 years.

Retail Data • Display Advertising • Retargeting • CPC Marketplace • Audience Targeting

201 - 500

💰 $3M Seed Round on 2012-08

Description

• Responsibility for the management and maintenance all office infrastructure: • Installing, maintaining and troubleshooting mobile and desktop devices across the company. • Networking, audio/video equipment including conferencing systems. • Liaising with our 3rd party vendors for any requests we have. • Implementing (and improving/automating) company procedures: • New starter/leavers process. • Security of devices and third party systems. • Assessing the effectiveness of tools and systems and how we use them. Optimising and changing if needed. • Working with the Office team on any other relevant projects that require assistance i.e. set up for events, office tasks. • Investigating any system issues. Logging & tracking issue resolution on support ticket system.

Requirements

• Experience in providing desktop support for devices running MacOS, Windows, and to a lesser extent Linux. • Firm grasp of networking concepts and practical understanding of wifi, subnetting, vlans, firewalls and NAT. • Strong verbal and written communication skills - face-to-face and remotely. • Would be great if you have some experience with: • Google Workspace Administration • Management via Active Directory • Atlassian applications - Jira and Confluence • Python, Bash desirable not essential • VMware Workspace ONE • Slack, GoogleMeet, Github, LastPass

Benefits

• Healthcare insurance & cash plans • Pension • Parental Leave Policies • Learning & Development Program (educational tool) • Flexible work schedules • Wellness Resources • Equity