Application Support Analyst

August 17

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Trading Technologies

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Futures trading software built for power, precision and performance.

derivatives trading software • futures • FX • energies • commodities

201 - 500

Description

• Seeking a motivated Service Manager to manage software releases and client integrations for a futures and derivatives product. • Trading Technologies is a Software-as-a-Service (SaaS) technology platform provider to the global capital markets industry. • The company’s award-winning TT® platform connects to the world’s major international exchanges and liquidity venues in listed derivatives alongside a growing number of asset classes, including fixed income and cryptocurrencies. • The TT platform delivers advanced tools for trade execution and order management, market data solutions, analytics, trade surveillance, risk management, and infrastructure services to the world’s leading sell-side institutions, buy-side firms, and exchanges.

Requirements

• Manage software releases to customers and implementation follow-up • Provide technical support in a Windows/.NET/SQL Server environment and address product-related queries via calls, emails, and support tickets. • Help clients integrate Ateo products, manage import/export tasks, and oversee client onboarding. • Conduct training sessions for IT personnel and end-users, demonstrate product functionality and create and maintain documentation and training materials. • Manage project scope and delivery, understand and meet customer requirements. • Review open items regularly • Assess customers’ needs and advise on potential upgrades and additional features to improve their product experience and output • Assist with product packaging, set up UAT and production environments, review backup and recovery processes, and document client deployments

Benefits

• Competitive benefits, including medical, dental, vision, GTL & GIP schemes, and pension • Flexible work schedules – with some remote work. • 25 PTO (paid time off) days per year with the ability to roll over days into the following year, 1 day per year available for volunteering, 2 Training days per year to allow uninterrupted professional development, 1 additional PTO day added during milestone year, a robust paid holiday schedule with early dismissal, and generous parental leave (for all genders and staff, including adoptive parents) • The company provided top-of-the-line tech resources and a tech accessories budget for monitors, headphones, keyboards, and office equipment. • Subsidy contributions toward gym memberships and health/wellness initiatives (including discounted healthcare premiums, healthy meal delivery programs, or smoking cessation) • Milestone anniversary bonuses • Forward-thinking, a culture-based organization with collaborative teams that promote diversity and inclusion