DEMICA
Transforming trade. Powering progress
Securitisation • Invoice Discounting • Supply Chain Finance • Working Capital Management • Trade Receivables Securitisation
201 - 500
Operations and Application Support Analyst
July 23
🔄 Hybrid – London
DEMICA
Transforming trade. Powering progress
Securitisation • Invoice Discounting • Supply Chain Finance • Working Capital Management • Trade Receivables Securitisation
201 - 500
Description
• Triaging incoming tickets, performing analysis, and resolving customer issues • Maintain effective client communication throughout the incident life-cycle • For critical issues identify solutions to get clients back to BAU as quickly as possible in-line with client’s SLAs • Actively monitoring system health using a variety of tools including dedicated infrastructure and application monitoring suites, SQL, and ActiveBatch • Collaborating closely with the Development, Infrastructure, and Implementation teams to bring new customers onto the platform • Resolving client incidents and/or escalating where needed • Monitoring and responding to monitoring events
