IT Support

August 10

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Trading Technologies

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Futures trading software built for power, precision and performance.

derivatives trading software • futures • FX • energies • commodities

201 - 500

Description

• Responsible for servicing the company’s broad range of IT needs including ticketing system management, new user setup, fielding service desk calls and other technical responsibilities for all global TT offices and remote users • This position also has after hours duties.

Requirements

• Provide Tier II technical software support issues for internal customers, submitted via phone, email and instant messaging, and resolve technical software tier one support issues as-needed • End-user hardware/software (Mac, Windows, Linux) support, including configuration and troubleshooting of laptops and mobile devices • New user setup of hardware, software, operating systems, account management and setting up corporate and test environments • End-user hardware/software support including troubleshooting and configuration of mobile devices • Active Directory and Google Workspace (fka GSuite) administration • Virtualization (VMWare, Nutanix, Microsoft) • Asset management of inventory and all IT related equipment • Onboarding and offboarding users • Ticketing system management • Create and maintain documentation for supported systems; documents will be for a variety of audiences including end users • Work closely and collaboratively with Global team to facilitate operational coverage • Completes all daily tasks and projects as requested, on-time, and with attention to detail and quality

Benefits

• Competitive benefits, including medical, dental, vision, GTL & GIP schemes, and pension • Flexible work schedules – with some remote work. • 25 PTO (paid time off) days per year with the ability to roll over days into the following year, one day per year available for volunteering, 2 Training days per year to allow uninterrupted professional development, one additional PTO day added during a milestone year, a robust paid holiday schedule with early dismissal, and generous parental leave (for all genders and staff, including adoptive parents) • The company provided top-of-the-line tech resources and a tech accessories budget for monitors, headphones, keyboards, and office equipment. • We support our employees' health and wellness with subsidy contributions toward gym memberships and health initiatives. This includes discounted healthcare premiums, healthy meal delivery programs, and smoking cessation support. • Milestone anniversary bonuses • Forward-thinking, a culture-based organization with collaborative teams that promote diversity and inclusion