Customer Service Advocate

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Daxko

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Leave a legacy of changed lives.

software • nonprofit • YMCA • health and wellness organizations • software-as-a-service

501 - 1000

💰 Private Equity Round on 2021-10

Description

• Responsible for providing product/services information and resolving customer problems • Create, build, and maintain relationships and rapport with clients • Help customers better utilize software through consulting and product training • Investigate and diagnose system issues through research and testing • Identify complex problems to develop and implement solutions • Communicate effectively with staff at all levels • Adhere to updated policies and procedures • Meet weekly, monthly, and quarterly call and case goals • Participate in and/or lead team trainings to become a product expert

Requirements

• High school diploma or equivalent • Strong interpersonal and communication skills • Strong computer and multi-tasking skills • Ability to work comfortably in a fast-paced, high-volume call center environment • Ability to handle stressful situations or dissatisfied customers • Ability to train and teach others how to use product(s) • Availability to work shifts ranging as early as 7am CST to as late as 7pm CST (M-F), with periodic on-call time • Experience using a CRM software, such as Salesforce

Benefits

• Flexible paid time off • Affordable health, dental, and vision insurance options • Monthly fitness reimbursement • Monthly Internet Stipend • 401(k) matching • New-Parent Paid Leave • 1-month paid sabbatical every 5 years • Casual work environments • Remote work