Operations Manager - Online Brand Protection

August 29

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Intelligent Trademark & Brand Protection Solutions

trademark research • trademark watching • domain portfolio management • mitigating domain infringement • trademark screening

1001 - 5000

Description

• Managing the efficient and effective execution of Client Operations within an Industry Segment. • You will line manage a group of Client Delivery Managers, Client Delivery Specialists and Analyst teams and will be responsible for assuring effective delivery for our Clients. • Alongside the other Operations Managers within your industry you will be the main counterpart to the Brand Partners in ensuring suitable capacity management for the forecasted demand, with the required skillset capabilities. • You will ensure client needs are matched with current skills and development goals of your resource group. • You will manage recruitment strategy, ensure best practices are followed, and you will manage performance at the individual level and reporting performance at the industry level.

Requirements

• Experience in brand protection or a related role preferred • Proven ability to line-manage large teams in a matrix-management set up – good communication, collaboration, coordination, receives and gives constructive feedback, sets clear delivery goals and expectations. • Good team management skills – can set meaningful performance objectives, can lead a recruitment process and successfully onboard new hires, is structured in their approach to planning • Strong knowledge of the brand protection industry, including online infringement and counterfeiting (Preferred) • Strong interpersonal skills. Must be able to work well with others and build strong, positive relationships with their team members, colleagues, internal teams and other stakeholders. • Ability to take both a strategic and tactical, pragmatic approach – finding and presenting trends and working to exploit these, whilst also managing to short-term issues and gaps. • Excellent organizational and time management skills, with the ability to prioritize multiple tasks and projects ensuring that deadlines are met, and goals are achieved. • Motivated and results-driven individual who takes a high degree of responsibility in their work. • Servant-leader mindset to help teams work together, unblock obstacles to success and ensure a positive, successful environment for the teams to deliver well • Utilisation of industry pool • Quality & Accuracy • Enforcement Output • Employee retention and satisfaction