Cards Operations Specialist

August 28

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Contracts for Difference (CFDs) and Spread Betting on Forex, Futures, Shares, Spot Indices, Spot Metals and Spot Energies

51 - 200

Description

• Responsible for managing and overseeing the daily operations related to card services • Handling card issuance, transaction processing, customer inquiries and ensuring compliance with regulatory standards • Oversee the end-to-end process of card issuance, including verification, personalization, design, acceptance, maintenance, production, and distribution • Monitor daily card transactions, ensuring data accuracy and timely processing • Actively collaborate with service providers and strategic partners, fostering strong relationships to proactively identify and swiftly resolve discrepancies • Provide technical support to customers on card-related issues • Collaborate with internal teams to ensure seamless integration of card operations with other banking services • Maintain accurate records of all card-related activities • Work closely with third-party vendors and card networks • Assist in the development and implementation of card-related policies and procedures • Monitor and report on key performance indicators (KPIs) related to card operations • Prepare and submit regulatory reports related to card operations • Provide technical and operational training to customer support teams

Requirements

• Bachelor's degree in Finance, Business Administration, Engineering, or a related field • 3+ years of experience in card operations or a related role within the financial services industry • Strong knowledge of card transaction processes, including authorization, clearing, settlement, and chargebacks • Familiarity with card payment networks (Visa, Mastercard, etc.) and related regulatory requirements • Proficiency in using card management systems and mobile payment applications • Excellent problem-solving skills and the ability to handle high-pressure situations • Strong organizational skills and attention to detail • Effective written and verbal communication skills • Ability to work independently and as part of a team • Proficiency in interpreting complex manuals and extracting critical requirements • Experience with fraud detection and prevention in card services is highly desirable • Certification in card operations or related areas is a plus • Experience in card acquiring will be an advantage

Benefits

• Competitive compensation package • Medical and life insurance • Provident fund contribution • Annual season ticket loan • Gym membership