Customer Success Manager (UK)

June 22

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Corcentric

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Transforming the way businesses purchase, pay, and get paid

accounts payable automation • e-invoicing • invoice automation • ERP integration • invoice approval workflow

201 - 500

Description

• Serve as primary contact for Managed Accounts Receivable (AR) client sponsor activities • Identify customer-desired outcomes and metrics, establish success roadmaps • Cultivate executive relationships • Monitor customer health indicators • Develop action plans and initiatives • Inform management of account risks, health concerns • Conduct routine business reviews with customer executives • Develop and maintain playbook documentation • Identify and track KPIs aligned with client objectives • Maintain open communication with teams • Drive customer advocacy • Contribute to projects • Collaborate with Product and Development and Sales team

Requirements

• Bachelor’s degree in business or relevant field or comparable work experience • 3+ years of experience in a Customer Success Management or Account Management role • 4+ years of experience in a SaaS environment • Strong collaboration, interpersonal, and organizational skills • Technical problem-solving abilities • Excellent communication skills • Proficiency in MS Excel and MS PowerPoint • Influencing and negotiation skills • Positive attitude and team player mindset • Ability to travel up to 15%

Benefits

• Eligible for hybrid work-from-home consideration • Opportunity to work with a growing organization