Customer Success Director, Advertising
5 days ago
🏢 In-office - London
Description
• Understand European customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs • Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues • Manage client’s advertising budget and drive success • Be a subject matter expertise in Ecommerce advertising for our customers, guiding them on how to drive growth for our customers • Perform deep data analysis to answer the client’s strategic questions, and drive action • Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period • Collaborate with our internal teams to shape new features • Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed • Occasionally travel to meet your Customers in Europe/UK, in particular for QBRs (Quarterly Business Reviews) and/or MBRs (Monthly Business Reviews)
Requirements
• Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field • 8+ total years of professional work experience • 6+ years experience in running enterprise-level media and advertising engagement with European customers, in a consulting/agency role • Experience in managing Ecommerce marketing budgets specifically on Amazon at well-respected agencies for large enterprise brands • Experience with other channels (Tesco, Sainsbury’s, etc.) is a plus • Experience managing Amazon search (AMS) and preferably DSP marketing budgets in the multi-million dollar range • Well versed in Bid and Budget management, content optimization, and promotion planning • An analytical approach to problem-solving with advanced Excel skills • Project management experience and ability to anticipate and mitigate risks • Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies • Excellent presentation and communication skills including both oral and written • Track record of retaining and renewing Enterprise customers in the SaaS space • Willingness to travel 25% of the time for client meetings
Benefits
• Highly competitive pay and benefits • Usual public holidays and a further 25 working days' holidays • Life & family friendly working arrangements • Company Pension Scheme • Private Medical Insurance • Company Life insurance • Employee Assistance Programme
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