SEDNA
Smart email for the supply chain and beyond—bringing simplicity, speed and security to business-critical communication.
email management • documentation • messaging • machine learning • collaboration
51 - 200
Head of Customer Success Management
September 10
🏢 In-office - London
SEDNA
Smart email for the supply chain and beyond—bringing simplicity, speed and security to business-critical communication.
email management • documentation • messaging • machine learning • collaboration
51 - 200
Description
• Lead and develop a diverse team of Customer Success Managers and Adoption Managers. • Drive Gross Revenue Retention and Customer Lifetime Value through effective Customer Success strategies. • Identify opportunities for Sedna to enhance time-to-value for customers by iterating on our approach to customer management. • Develop tailored strategies for large Enterprise customers, building trust-based relationships with senior stakeholders. • Collaborate with Professional Services, Support, Sales, Marketing, and Finance teams to deliver excellent customer outcomes.
Requirements
• Experience in B2B SaaS in Customer Success or Account Management. • Experience as a Team Lead or Head of Department. • Experience working with Customer Success teams that serve multiple types of customer profiles from SMB through to Enterprise
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