Head of Client Services

September 7

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BJSS

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We're a technology and engineering consultancy helping clients deliver solutions used by millions of people every day.

Software Development • Agile Project Delivery • IT Consultancy • Software Testing • Digital Delivery

1001 - 5000

Description

•Are you looking to take a leading role in supporting clients to achieve their strategic objectives and help them to transform? •Are you a natural relationship builder, who enjoys collaborating with a broad set of stakeholders? •Do you have experience of working in a technology environment, and are comfortable helping clients address both their business and tech needs? •We’re looking for senior, talented people who are looking to take the next step in their career and join our growing Client Services team. •You’ll lead the BJSS account team, working closely with colleagues in sales, delivery and our industries team to ensure we deliver great outcomes for our clients. •The Head of Client Services will be responsible for taking ownership of client accounts, developing strategies, and managing relationships.

Requirements

•You are an experienced leader with experience of managing a portfolio of accounts and able to demonstrate continued account success and growth •You have worked in technology environments and are comfortable discussing different technology approaches, platforms and products with clients •You have experience of working in a Consulting environment •You have experience of building and maintaining relationships at C-suite level •You have excellent communication skills and can influence stakeholders at all levels •You are a strong collaborator and enjoy working with a wide range of people, both internally and client-facing •You have a keen commercial awareness that enables you to identify and shape potential opportunities, as well as to take ownership for commercials •You have strong delivery experience and can evidence leadership of complex client engagements

Benefits

•Flexible benefits allowance – you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) •Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other •Life Assurance (4 x annual salary) •25 days annual leave plus bank holidays •Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH •Discounts – we have preferred rates from dozens of retail, lifestyle, and utility brands •An industry-leading referral scheme with no limits on the number of referrals •Flexible holiday buy/sell option •Electric vehicle scheme •Training opportunities and incentives – we support professional certifications across engineering and non-engineering roles, including unlimited access to O’Reilly •Giving back – the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech •You will become part of a squad with people from different areas within the business who will help you grow at BJSS •We have a busy social calendar that you can choose to join– quarterly town halls/squad nights out/weekends away with families included/office get togethers •GymFlex gym membership programme