Principal Customer Success Manager - Major Accounts - French Speaking

August 19

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Klaviyo

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Klaviyo is a unified customer platform for email, SMS, and more. Own your consumer data and interactions. #Klaviyo

Email Marketing • Ecommerce • Data Science • Analytics

1001 - 5000

💰 Secondary Market on 2022-09

Description

• Customer Success Managers (CSMs) at Klaviyo are a critical part of the success of our customers. • Our mission is to exceed our customers expectations and to help them grow. • We are looking for a Principal CSM to provide proactive, high-touch strategic consulting to our Enterprise customers. • You will work closely with ~20 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Klaviyo. • You will meet weekly with customers to drive progress towards their marketing goals, providing strategic recommendations and analysis on recent campaigns and become a trusted partner to your customers. • Your success will be measured on customer retention, customer growth rate and customer sentiment (NPS).

Requirements

• 5+ years of MidMarket / Enterprise account management experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time • Excellent program management skills, you are able to own customer projects from scoping & planning through to implementation and measuring success • You are a trusted advisor to your customers, able to assist in prioritizing initiatives based on competing priorities and resources. You can effectively push back and challenge customers, and leverage data to reinforce your recommendations • You have a track record for creative problem solving for customers and end users • Excellent organizational and project management skills • Excellent communication skills via phone, video conference and email • Curious and eager to learn • You are adaptable to change and working in a fast paced environment • Experience managing customer relationships through Salesforce, Gainsight or similar CRMs and experience using email marketing platforms and E-Commerce platforms • Fluent in French (verbal & written) • Eligibility to work in the UK without restriction

Benefits

• Equity for all • Private health cover for you and discounted for your household • Financial and professional coaching • Generous annual learning allowance (£2.5k) • 22 weeks full pay primary caregiver leave (16 week secondary) • Free books (any books!)