Director of Operations & Partnerships

August 14

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Cleo

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A money app that's got your back.

Artifical Intelligence • Personal Finance • Machine Learning • Fintech

51 - 200

💰 $80M Series C on 2022-06

Description

• Overseeing business operations, customer service, all partnerships, banking products, and financial reporting • Leading the team supporting operations including Partnerships, Operations, Banking Products, and Customer Service • Elevating visibility, performance, and importance of operations across the company • Managing relationships with external partners and commercial negotiations • Ensuring delivery of customer service activities and scaling a global team • Overseeing operations behind banking products, including audits and quality assurance • Building out processes and success measures for operationalizing Cleo’s operations.

Requirements

• 10+ years experience in financial technology sector • Experience managing teams of 5+ people • Experience in senior leadership functions • Oversaw and managed partnerships or operations • Experience negotiating large scale contracts • Excellent project management skills • Worked closely with product, data, and engineering teams • Sharp analytical mind to identify root-cause issues • Ability to distill complex issues into structured frameworks • Experience leading from idea to execution.

Benefits

• A competitive compensation package (base + equity) with reviews every 8 months • Work at one of the fastest-growing tech startups, backed by top VC firms like Sofina, Balderton & EQT Ventures. • A clear progression plan. • Flexibility: We treat you as humans first, employees second. • Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work. • 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo) • 6% employer-matched pension in the UK • Company-wide performance reviews every 8 months • Private Medical Insurance via Vitality, dental cover, and life assurance • Enhanced parental leave • 1 month paid sabbatical after 4 years at Cleo • Regular socials and activities, online and in-person • We'll pay for your OpenAI subscription • Online mental health support via Spill • And many more!