SMB Head Of Account Management & Partner Experience EU

August 7

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Deliveroo

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Building the definitive online food company.

food • food delivery • restaurant delivery • groceries • logistics

1001 - 5000

💰 Post-IPO Equity on 2021-08

Description

• Responsible for leading the SMB Commercial team focused on partner management and support • Oversee strategic planning and operational strategy for SMB partner interactions

Requirements

• Leadership: The skill to balance results with employee engagement • Team Management: Can build an engaged team of contributors to deliver across a range of administrative processes • Influence and Negotiation: Stakeholder management, with resilience to face challenges from senior members of the business and deliver a positive outcome • Project Management: Manage projects alongside a daily operation requiring quick response as issues arise - strong work prioritisation, planning and task delegation • Team work: Collaborative approach with peers and business leaders to build support and unlock resources to support delivery of your agenda • Communication: Strong communication skills, with knowledge to respond to a variety of demands and the ability to engage with a variety of audiences through different channels • 4+ years of experience in a call centre or similar environment focusing on delivering exceptional customer experiences • Experience working within the restaurant or grocery retail industries

Benefits

• Great benefits in health, family, finance, community, convenience, growth, time away and relocation • Diverse workplace representation