Digital Sales Support Assistant

2 days ago

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Clear Channel UK

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Creating the Future of Media.

Out of Home advertising • Digital media • Outdoor advertising • Digital Out of Home • Programmatic advertising

501 - 1000

Description

• Providing accurate and timely administrative support • Developing a thorough understanding of the digital creative process, content formats (file types, set up, coding etc), content production (compression), and delivery • Ensuring that all relevant processes and procedures are adhered to and completed on schedule and to Clear Channel standards, whilst supporting the Digital Content and Sales Support functions • Ensuring that all content is displayed to a high standard, including chasing for, and uploading digital content, loading, scheduling, and re-coding images. • Updating and monitoring digital requests and queries for internal and external use, and liaising with the Sales teams / Creative agencies / Specialist /Clients, on outstanding content across all digital formats, to maintain and update Content names and Content data on the relevant systems • Coordinating communication between Sales, Development and Operations teams to ensure the booking process runs efficiently from booking through to displaying, ensuring a seamless service for clients. • Building and maintaining relationships with key clients and contacts, including digital creative and production agencies • Follow up on customer queries, ensuring they are handled in a professional and timely manner, and are escalated where necessary • Coordinating communication between Sales and Operations teams to ensure the booking process runs efficiently from booking through to displaying, ensuring a seamless service for clients. • Working closely with the Campaign Planning team, to identify any issues and discuss development ideas

Requirements

• Highly organised with excellent attention to detail • Clear communication skills • Confident in building client relationships • Helpful customer centric attitude • Comfortable with data • Analytical approach with good problem-solving skills • Efficiency, accuracy, flexibility and great communication are key

Benefits

• Starting salary of £25,750 • Quarterly sales Incentive – 15% OTI • Flexible working (this generally looks like 3 days in our central London office and 2 days at home/another location) • 33 paid holidays inc bank holidays • Company Pension Scheme matched up to 8% • Healthcare Cash Plan • Life Insurance and group income protection scheme • Cycle to work scheme • Travel/Season ticket loans and a whole host of discounts across 100s of retailers • Social events