Intruder
Secure your attack surface with continuous vulnerability scanning, network monitoring, and proactive threat response.
Information Security • Vulnerability Scanning • Cyber Security • Penetration Testing • Vulnerability Scanner
51 - 200
Technical Support Specialist
September 10
🏢 In-office - London
Intruder
Secure your attack surface with continuous vulnerability scanning, network monitoring, and proactive threat response.
Information Security • Vulnerability Scanning • Cyber Security • Penetration Testing • Vulnerability Scanner
51 - 200
Description
• Utilise your product knowledge and skills to design and execute automation solutions that improve customer experience and drive operational efficiency. • Collaborate with Customer Success to interface with clients, understand their unique challenges, and provide tailored technical solutions during the onboarding phase and beyond. • Resolve customer issues and provide technical implementation assistance. • Provide ad-hoc support on more complex sales engagements. • Disseminate customer feedback and feature requests to the wider team. • Upskill and encourage colleagues who are less familiar / confident with technical details • Manage demo cloud accounts for GCP, Azure and AWS to assist with support collateral and customer demonstrations • Document support issues and contribute to our knowledge base in the form of help articles, instructions manuals, FAQs, internal process etc – ensuring that content is always up to date
Requirements
• Strong understanding of Cyber Security, with a specific focus on Offensive Security • Practical experience with Web Application security testing • Working knowledge of APIs and web server interaction • Proficiency in command-line usage across MacOS, Windows, and Linux • Familiarity with TCP/IP, firewalls, WAFs, IPS, IDS, external and internal networks, TLS/SSL, DNS and methods for testing internet exposure • Intermediate knowledge of Cloud services (AWS, Azure, and GCP) and security tools such as Nmap • Empathetic and courteous approach to customer interactions, ensuring customers feel supported throughout their cybersecurity journey
Benefits
• Share options so you benefit from our success 🚀 • 28 days paid holiday plus bank holidays, and an additional 5 unpaid 🏖️ • Remote working - we have a dog-friendly office in Shoreditch but we're open to fully remote work for this role 🐶 • Private healthcare through Vitality 🏥 • Access to the Workplace Nursery Scheme to help parents save on nursery costs • Regular (optional) socials. In the past year we've lost at Hijingo Bingo, been awestruck at Cabaret and sampled the best grub East London has to offer 🎉 • A company-wide offsite in Croatia in October! 🏝️
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