Sales Support Executive

2 days ago

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Capital Economics

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Capital Economics is an award-winning provider of independent macroeconomic analysis, forecasts and consultancy.

Macroeconomic analysis • Consultancy • Commodities analysis • Commercial and residential property analysis

51 - 200

💰 Private Equity Round on 2018-03

Description

Research and qualify marketing-generated leads before assigning them to the sales teams.•Generate and identify prospective and relevant leads and opportunities through researching ex-client accounts and left contacts within the CRM database (Salesforce).•Manage company correspondence with current and potential clients.•Manage all inbound support cases within Salesforce. •Provide administrative support for the sales team. •Troubleshoot and escalate and act as a point of contact for website login issues and other technical queries.•Updating and maintaining the Salesforce ensuring information is correct and up-to-date.•Work to resolve undeliverable email addresses promptly, this may involve some communication with clients. •General administrative and office support to the London office.•Handle incoming switchboard calls.•Liaise with the product team to maintain the support knowledge base.

Requirements

A fast learner, able to grasp new concepts.•Organised and persistent with the proven ability to generate leads through a range of tools and using own initiative.•Excellent attention to detail.•Successfully adapts to changing demands and adjusts work schedules accordingly to meet deadlines.•Previous experience working within a similar field and an understanding of the financial world would be very useful but not essential for the right candidate.•Excellent written and verbal communication skills that can be demonstrated within a sales environment.•Fully IT literate and technically able, experience of Salesforce system an advantage.•Strong team player who shows commitment to the wider organisation working together and adding value to achieve success.

Benefits

Leave package•Additional pension•Life Assurance•Work from home•Training & development•Good additional maternity and paternity policies•Bike to work scheme•Thriving social committee•24-hour online GP•Health Assured (Employee Assistance Programme)