Artificial Labs
We're hiring! | Empowering commercial insurers to write better risks, faster.
Machine Learning • Insurtech • Algorithmic underwriting • Data ingestion • Data extraction
11 - 50
Client Success Manager
July 4
🔄 Hybrid – London
Artificial Labs
We're hiring! | Empowering commercial insurers to write better risks, faster.
Machine Learning • Insurtech • Algorithmic underwriting • Data ingestion • Data extraction
11 - 50
Description
• We are looking for a Client Success Manager to join our Client Success team, to focus on engaging with current and future customers. You will be responsible for delivering the vision of our product that we share with our clients and highlighting the ongoing product value. • This is a newly created role that will join an established team, collaborating closely with our Product Management, Solutions Engineering, and operational teams to meet the demands of our growing client base. • This opportunity would be ideal for a proactive client success, customer service, or account manager with an interest in developing a career in insurance or financial services by learning more about managing the client lifecycle.
Requirements
• Demonstrable experience working within the insurance industry in either broking or underwriting • Adept at handling multiple clients simultaneously • Demonstrable experience working in the Client Success or Account Management space • Strong business analysis and problem-solving capability. • Experience of analyzing and documenting process flows • Gathering requirements supported by data analysis • Experience with tools like Zendesk, Intercom, Jira and/or Github • Experience with Google Suite, Notion, Slack and other collaborative online software • Experience with communicating complex technical solutions into simple language for clients • Some experience of providing value-add reporting to clients and internal management team
Benefits
• Private Medical Insurance • Life Insurance • Income Protection • Financial Wellbeing platform via Maji • Salary Sacrifice Company pension • Home office and equipment allowance, and a company MacBook • Learning allowance and encouragement to attend conferences / take exams • Milestone Birthday Bonus • Generous holiday allowance of 28 days plus national holidays • Team social events and company parties • Pizza at every All Hands or allowance for at-home lunch • The best coffee machine in London, handmade in Italy and imported just for us!
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