Senior Deployment & Support Engineer

2 days ago

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aPriori Technologies

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Next-generation manufacturing insights unlocked

Digital Manufacturing Simulation • Manufacturing Cost Models • Digital Factories • Design for Manufacturability • Design to Margin

201 - 500

Description

• We are looking for applicants to join our Support, Deployment & Licensing team in Belfast, interacting directly with customers and helping them to be successful. • This role is focused on computing, IT, and database skills, helping our customers install and manage our suite of enterprise software. • A successful applicant would be responsible for diagnosing and progressing a wide range of possible customer issues with aPriori software, providing workarounds and resolutions where appropriate. • The team works collaboratively and interacts with many different aspects of the aPriori business, including Development, Sales, Product Management, and Account Management.

Requirements

• Excellent communication skills, both written and spoken. Able to communicate with empathy for the customer. • Critical thinking and problem-solving skills • Able to independently follow through and complete tasks to a high standard • 2nd/3rd line support with internal users, customers and partners • Mentoring and supporting junior colleagues • Degree in Engineering, Computer Science, or another STEM subject. • Broad experience of IT topics (e.g. Windows operating systems, networking), ideally working with enterprise software. • 2 – 5 years in a technical support role • Experience working major CAD systems (e.g. CREO, Solidworks, NX, CATIA) and PLM systems (e,g. Teamcenter, Windchill). • Experience using customer support or similar technologies that queue work tasks e.g. Zendesk, JIRA • Experience in a role responsible for troubleshooting solutions • Experience in support role for customers (internal or external customers) with a proven track record of successful & timely interactions and resolutions for those customers.

Benefits

• Hybrid working ( 2 days a week in the Belfast office) • Competitive compensation • Unique benefits including generous pension, private medical & dental & vision, cycle-to- work scheme, flexible time off, aPriori days (4 additional days off per year), income protection and employee assistance program • Employee engagement activities such as a summer event, Christmas party and volunteering day. • A team environment where your experience is valued, your voice heard, and your work impacts our customers and employees.