Customer Success Engineer

2 days ago

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Algolia

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Relevant, scalable, and blazing-fast search and discovery experiences

API • Headless • Search • Discovery • Personalization

201 - 500

💰 $150M Series D on 2021-07

Description

• Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs • Scope, shape and present technical workshops to drive Algolia’s adoption • Advise Algolia’s customers on the best technical and industry practices around search implementation and optimisation • Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience. • Work across the organisation and escalate as necessary for confirmation of solutions or other options. • Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers. • Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting. • Proactively identify and work with the customer to resolve technical risks and bottlenecks. • Provide guidance on how to optimise the use of their environment.

Requirements

• Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python • Experience with REST API, database management, and web development technologies • Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review) • Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience • Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels • Excellence in time management, task prioritisation, and evaluation of situational urgency • Travel to customers' locations may be required