Algolia
Relevant, scalable, and blazing-fast search and discovery experiences
API • Headless • Search • Discovery • Personalization
201 - 500
Customer Success Advocate
2 days ago
🏢 In-office - London
Algolia
Relevant, scalable, and blazing-fast search and discovery experiences
API • Headless • Search • Discovery • Personalization
201 - 500
Description
• Responsible for high-volume customer engagements in EMEA • Engage proactively to improve customer adoption and identify risks • Manage renewal process, ensuring customer success and value • Collaborate with Sales, CSEs, CSMs, finance, and deal desk • Develop win/win negotiation strategies for contract renewals • Maximize account growth by identifying incremental opportunities • Maintain renewal forecasts and communicate risks • Follow best practices for internal processes and achieve financial targets
Requirements
• 3+ years of experience of relevant experience at a SaaS/Software Company • Ability to manage a large number of active accounts, identify problems and opportunities, and provide solutions for each of them with strong process management, negotiation skills, financial acumen, and ability to apply strict policies • Ability to build relationships and collaborate closely with teammates • Ability to react and adapt to potential rapid shifts in priorities and organisational policies • Constantly looking to learn and improve • Strong attention to detail and process-oriented • Strong verbal and written communication skills • Preference for candidates with experience at our current stage and beyond (over 10,000 customers, $50-200M ARR, high growth, lots of change and building internal infrastructure)
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