Acin
Acin is a leading provider of risk analytics and intelligence to the financial services industry.
Regulatory Programmes • Governance • Control Frameworks • Data Standards Platform • Supervision
51 - 200
Relationship Manager
Yesterday
🔄 Hybrid – London
Acin
Acin is a leading provider of risk analytics and intelligence to the financial services industry.
Regulatory Programmes • Governance • Control Frameworks • Data Standards Platform • Supervision
51 - 200
Description
• Build relationships with Acin’s bank clients, managing day-to-day interactions while developing new relationships and contacts to expand the network across the organisations. • Develop relationships to a ‘partnership’ engagement, establishing a trusted strategic advisor relationship with each client thereby ensuring success and growth • Drive increased engagement between the clients and Acin, ensuring clients are satisfied with the services they receive, we deliver desired outcomes and to improve upon any areas of dissatisfaction. • Own project management throughout the life cycle from a client commercial agreement to end-delivery, collaborating both with clients and colleagues to align different stakeholders to a common agenda and timeline; execute to plan with excellence coupled with strong communication across stakeholders. • Present and lead client meetings in multiple different forums, including: Regular QBRS - on and off-site meetings to understand and discuss a client’s business requirements and business issues and explore how the product can help address and resolve these issues Meetings to deliver the analysis, insights and value to key stakeholders, including co-ordinating follow-ups after meetings, managing timely responses to follow up questions and prioritising requests. Formal and informal review meetings to seek client feedback. • Drive client adoption, value and outcomes leading to renewals of engagement, expansion of scope, and advocacy of Acin. • Become a product expert on the Acin platform and keep up to date with the evolution of our products and services. • Assist with the development of client materials, including educational, marketing, and sales presentations. Produce customised client deliverable presentations with results tailored to the audience. • Work with key stakeholders in the bank to support materials required for internal committees or regulatory responses. • Be the voice of the client. Gather their requirements and feedback and communicate this to the Product and Tech teams to influence the continued development of the product offering, acting as an advocate for your clients. • Constantly improve your industry knowledge through webinars / events / readings.
Requirements
• Relevant experience in a client-facing or relationship manager role either within a bank or within the financial services practice of a consulting firm / analytics company. • A strong understanding of the banking industry (Corporate and Investment Banking, Retail Banking, Asset Management). • Demonstrable experience of first-class client focus, relationship building, problem solving and teamwork. • Effective, sharp, clear and succinct communication skills, both verbal and written, and the confidence to manage challenging dialogues. Strong presentation skills, including to senior client stakeholders. • Strong project management skills, with the ability to manage a portfolio of multiple projects running simultaneously. • Proven ability to work in a demanding environment, managing multiple projects, co-ordinating with colleagues globally and meeting tight deadlines. • Ability to determine a client’s goals / objectives, desired outcomes and success measures, predict roadblocks and address them before they even occur.
Benefits
• 25 days annual leave plus bank holidays • Share options – we like to offer our employees a stake in our success • Enhanced Private Health Insurance for you and your family • Life insurance, including access to their Smart Health services such as unlimited access to an online GP as well as a range of other health and wellbeing experts • Enhanced maternity and paternity leave policies • Perkbox - a discount platform and wellbeing resource centre. • Employee Assistance Program – access to free counselling sessions and support through Perkbox. • Cycle to work scheme • Hybrid working options + an amazing office in Central London • Regular company events and socials • A strong team culture where successes are celebrated together. Our core company values are get up and go, keep going, and always further.
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