Director, Product Management (Solutions Management)

September 10

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Zuora

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Zuora provides a leading monetization suite for modern businesses across all industries, enabling companies to unlock and grow customer-centric business models$1. .$1

Subscription Billing • Subscription Commerce • Subscription Finance • Subscriber Insights • Subscriber Analytics

1001 - 5000

💰 $400M Post-IPO Equity on 2022-03

Description

• Engage with strategic customers to present the product strategy and roadmap, ensuring alignment with their business and technical objectives, and financial system landscape (e.g. SAP/Oracle) • Where necessary, conduct in-depth analysis of customer business processes to identify how Zuora can support and enhance their operations. • Collaborate with customers to identify product gaps and integration needs, particularly in relation to their ERP systems and the broader ecosystem. • Work closely with Product Management to relay customer feedback, driving enhancements and new features that align with market needs. • Assist in developing solutions for enterprise customers providing insight into personas, pain points, business challenges, positioning, and solution needs from Zuora’s product suite. • Partner with ERP system integrators, and internal teams to help validate integration of Zuora’s product suite with customers’ ERP ecosystem ensuring alignment with customer processes • Support the GTM team by providing technical expertise, and assisting with sales motions with strategic enterprise customers • Collaborate with services & customer success teams to ensure overall successful product implementation that aligns with customer business processes and ERP integration requirements • Stay informed on industry trends, particularly in ERP systems and related technologies, to provide insights that influence product strategy and development • Drive co-innovation initiatives with key customers and ecosystem partners, developing solutions that leverage both the Zuora’s product suite and the customer’s ERP systems.

Requirements

• 5+ years of experience in a Solutions Manager, Product Manager, Sales Engineer, or similar role within a SaaS company, focused on enterprise software. • Strong techno-functional understanding of ERP systems (e.g., SAP) and their ecosystems, including integration points, business processes, and related technologies. • Proven track record of engaging with strategic customers, presenting product roadmaps, and influencing product development based on customer feedback. • Experience working with cross-functional teams, including product management, sales, engineering, and customer success. • Ability to analyze complex business processes and identify opportunities for improvement through technology solutions. • Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders. • Strong problem-solving skills and the ability to navigate complex customer environments and technical challenges. • Familiarity with market trends and emerging technologies in the ERP and enterprise software space.

Benefits

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs • Medical, dental and vision insurance • Generous, flexible time off • Paid holidays, “wellness” days and company wide end of year break • 6 months fully paid parental leave • Learning & Development stipend • Opportunities to volunteer and give back, including charitable donation match • Free resources and support for your mental wellbeing