Director of Product, Retention

June 8

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Marshmallow

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A techie insurance company. Not a sweet shop.

Insurance • Technology • Fintech • financial services • Insuretech

201 - 500

Description

• Reporting to the Co-CEO, you will be responsible for all post-acquisition car insurance revenue lines. You will own the annual budget for these lines and report on them regularly to the Senior Leadership Team. • You will define a 3 year retention and LTV strategy, and be responsible for communicating it to the business and then delivering the strategy you set out. • You will have senior product managers reporting to you, who direct the efforts of 4+ product teams driving the product roadmap for their relevant areas. You will be responsible for the overall product strategy and ensuring that Retention’s product and engineering capacity is driving business value.  • You will be responsible for digitising and automating our operational processes: we aspire to use the bleeding edge of AI to at least double our efficiency and significantly improve customer experience. You will work alongside the Director of Operations to achieve this, you will lead on any digitisation. • You will direct work across pricing, data, operations, CRM, marketing and more. Leaders in these areas who work on retention problems will have a 'dotted-line' relationship to you, and you will direct their priorities to deliver towards the Retention strategy.

Requirements

• You either have product management experience or you have significant experience working with senior product managers and directing product priorities. You have driven high performance and impact from product teams. • You have managed across multiple direct reports, and have a track record of driving exceptional standards and high quality work. You help those you manage and work with achieve their full potential. • You sweat the details, you are highly detail oriented and can manage across large volumes of data points and metrics • You are able to convey strategy and vision through exceptional written and verbal communication skills. • You have excellent quantitative skills. You love numbers, can manage through them, and would be very comfortable working in a quantitative field like insurance. • You should have experience managing multi-million pound revenue or P&L line(s), including budgeting and forecasting. You have driven outstanding results across those lines. • Financial services experience, insurance experience, or experience working in a regulated industry is helpful but is not required.

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service