Worldwide Flight Services (WFS)
Worldwide Flight Services (WFS), a member of SATS Group, is a global air cargo logistics leader and best in class ground handling partner$1. .$1
Airport Services • Cargo handling • Ground Handling • Technical services • Baggage Handling
10,000+
Customer Service Manager
August 10
🏢 In-office - Edinburgh
Worldwide Flight Services (WFS)
Worldwide Flight Services (WFS), a member of SATS Group, is a global air cargo logistics leader and best in class ground handling partner$1. .$1
Airport Services • Cargo handling • Ground Handling • Technical services • Baggage Handling
10,000+
Description
• Provide Customer, Airline Customer Representatives and Officials with a high standard of service as the liaison person between Airline, Airline’s Customers and WFS. • Manage all aspects of vendor engagement including agreement of contracts - commercial agreement and working within SLA’s agreed with Airlines. • Take lead on all Customer and Regulatory audits. • Attend regular meetings with business partners. • Ensure Quality Assurance and self-auditing of staff performance. • Allocate tasks to warehouse staff, communicating prioritisation where necessary. • Manage the flow of goods in/out of the warehouse, utilising full capacity of warehouse. • Ensure WFS SOP’s are followed along with correct operational processes as per the WFS CC Security Program. • Promote and maintain positive H&S culture within the warehouse. • Maintain highest levels of security in line with CAA/WFS requirements. • Manpower planning, managing warehouse and office shifts. • Ensure mandatory training requirements are being met. • Accurate and timely completion of daily/weekly/monthly reports to Operations Manager. • To carry out any other task deemed necessary and reasonable by the company.
Requirements
• Excellent customer service management experience • Strong operational oversight abilities
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