Customer Support and Operations Specialist

July 6

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LHV Bank

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A leading provider of Banking Services to global fintechs and SME Lending for UK businesses.

Banking Services • Payments • Instant Payments • Indirect Scheme Access • SME Lending

201 - 500

Description

• We're on the lookout for outstanding Customer Support and Operations Specialists to help us provide exceptional service to our retail banking customers. • You'll be the main point of contact, assisting with account inquiries, resolving technical issues, and guiding customers through our products and services. • The ideal candidate for this position will also play a crucial role in establishing our operations department for a new retail bank entering the market. • Consequently, there is significant room for growth and development over time as the bank grows.

Requirements

• Has strong experience in customer service/support, ideally within the financial services industry. • Is customer-focused and understands the importance of listening to customers. • Has experience working with debit card services and related processes. • Possesses excellent written and verbal communication skills. • Is tech-savvy, with a keen interest in leveraging the latest technology to improve banking operations. • Is familiar with Salesforce or similar systems. • Can work independently as well as part of a team. • Demonstrates strong problem-solving skills and attention to detail.

Benefits

• Competitive salary & progression • Open and inclusive culture • Hybrid working • Fantastic offices and great working environment • Vitality Health Plan (includes private health insurance, travel insurance, gym discounts) • Medicash health plan (Level 3) • 5% employer pension contribution • Life assurance • Income protection insurance • 28 days holiday plus 3 additional days, bank holidays & further days for various key life events • Team socials