Hootsuite
Too many brands suck at social. Yours doesn’t have to.
Social Media Management System • Twitter • Facebook • LinkedIn • Social Media ROI
1001 - 5000
Product Manager, Social Customer Care
July 25
🏢 In-office - London
Hootsuite
Too many brands suck at social. Yours doesn’t have to.
Social Media Management System • Twitter • Facebook • LinkedIn • Social Media ROI
1001 - 5000
Description
• We’re looking for a Product Manager to join our ‘Social Customer Care' group. • The Product Manager leads and creates clear and impactful product strategies, processes, and innovation that drive quantifiable business value. • The solution will cover areas such as scalable messaging, Analytics, CRM and Chat-bot integrations. • You’ll be working with our engineering team to break product deliverables into stories and tasks, and with our designers to help design solutions that solve our customer problems and contribute towards a world-class product. • In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. • This role is open to applicants located in the UK and Belgium. • In this role, you will report to the Director, Product Management.
Requirements
• A post-secondary degree in computer science, business and/or engineering, or equivalent work experience and ample years of software product management experience • Experience developing products for marketing & sales customer bases • Strong fluency with product & business data measurement principles and tools • Accountability: holds self and others accountable to meet commitments • Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs • Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action • Interpersonal Savvy: relates openly and comfortably with diverse groups of people • Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding • Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished • Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects, even in the face of uncertainty • Self Development: is personally committed to, and actively works to continuously improve
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