Customer success manager, enterprise

2 days ago

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Watershed

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Watershed helps companies get to net zero carbon, fast. It'll take all of us to bend the carbon curve — come join us!

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Description

• Be responsible for the end-to-end experience of our customers in the EMEA region. • Help customers understand and use the product to achieve business outcomes; you'll onboard them onto the dashboard, equip them to gather the information they need about their carbon footprint, and will help them set and achieve their climate plans. • Serve as the voice of the customer and provide internal feedback on how we can better serve customers to maximize value and retention; you’ll in turn also help customers understand the value Watershed delivers to their business. • Become deeply familiar with your customers’ businesses and climate — You'll educate your customers on the space and will help them hit milestones along their climate journey. • Help customers understand and use Watershed’s carbon marketplace — integrating carbon removal into their climate plans.

Requirements

• Will have relevant CSM experience, in a SaaS organisation. • Proven success working within the EMEA market • Have a track record of success building relationships at an executive level. • Ask the right questions to understand people’s underlying needs and can work with sales, product, and services teams to deliver on those. • Have excellent communication skills, both written and verbal. • Are extremely organized — you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record. • Enjoy learning new things. You’re excited by the challenge of learning a new space. • Are excited to join a startup and are ready to take responsibility for building a function from the ground up. • The role may include up to 10%+ travel.