Fospha
Fospha is the direct to consumer growth platform. Independent measurement, cost-neutral growth, happy customers.
Attribution Management • Marketing Analytics • Media Mix Modelling • Marketing Optimisation • Marketing Attribution
11 - 50
Customer Success Coordinator (German Speaker)
May 28
🏢 In-office - London
Fospha
Fospha is the direct to consumer growth platform. Independent measurement, cost-neutral growth, happy customers.
Attribution Management • Marketing Analytics • Media Mix Modelling • Marketing Optimisation • Marketing Attribution
11 - 50
Description
• Support and learn from Customer Success team on matters specific to Fospha clients • Own and project manage client onboarding, ensuring quality for our customers • Become a go-to expert in Marketing and Fospha products and provide training sessions to clients and ongoing support • Forecast and track key account metrics, identify and help realize upsell opportunities • Track client health scores, creating mitigation plans for at-risk clients to ensure renewal • Independently prepare and deliver insight meetings to clients • Build and manage key client stakeholder relationships • Continually strive to provide the best customer service possible and exceed expectations
Requirements
• Working knowledge of MS Excel (formulas, pivot tables, visualisations) and MS PowerPoint • Enjoy working with data; pulling reports & data analysis to get the best insights to our customers; experience with data visualisation is a plus • Organisational skills • Capable of producing high-quality presentation decks for client meetings • Relationship Building • Demonstrated interest or experience in Search or Social marketing • Intellectual Curiosity • Effective verbal and written communication skills
Benefits
• Pension scheme • Work perks scheme • Healthcare scheme
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