Customer Success Representative
August 27
🏢 In-office - Birmingham
Description
• Provide quality service to customers about eMeals' service by communicating through live chat, email, and phone • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives • Ensure customer accounts are handled appropriately through the membership database • Gain customer feedback related to the eMeals service • Engage customers on a one-by-one basis to meet both the needs of the customer and eMeals objective of growing the member base • Meet personal/team qualitative and quantitative targets
Requirements
• Team player; able to productively work with multiple team members • Strong phone and verbal communication skills along with active listening • Ability to manage large amounts of inbound and outbound calls in a timely manner • Good organizational and computer skills • Inside sales or call center experience preferred
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