Customer Success Manager (Digital Marketing)

June 12

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Similarweb

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Similarweb (NYSE:SMWB) is the official measure of the digital world

Sales Intelligence • Investor Intelligence • Shopper Intelligence • eCommerce Intelligence • Digital Research Intelligence

1001 - 5000

💰 $120M Series F on 2020-10

Description

• Being the primary point of contact for all users on the account, responsible for identifying the client’s pain points and defining client success • Responsible for onboarding, training, boosting engagement, and evangelizing Similarweb and all our offerings • Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership • Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience • Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals • Support in uncovering and identifying upsell opportunities during the customer’s lifecycle • Develop strong subject matter expertise across all Similarweb solutions

Requirements

• Solid understanding and experience in digital marketing • Client-facing experience in a customer success role, with planning and execution capabilities • Solid relationship-building skills – the ability to quickly build rapport and establish trust (both internally and with clients) • Analytical and consulting mindset with the ability to quickly discover, digest, and identify solutions to problems • Strong presentation and storytelling skills when it comes to analyzing data to share meaningful insights • Team player who can collaborate effectively with colleagues and business partners with a strong customer focus • Self-motivated, proactive, ownership mindset and results-oriented • 2-3 years experience as an analyst/consulting/digital marketing (SEO, PPC, media planning)

Benefits

• All Similarweb offices work in a hybrid model, so you can enjoy the flexibility of working from home with the benefits of building face-to-face connections with fellow Similarwebbers • You'll actually love the product you work with: Our employees chose to work at Similarweb because they love the product. You get to work with the most powerful digital intelligence platform in the world • You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization • We offer competitive perks & benefits: We take well-being seriously and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours • You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here • Diversity isn’t just a buzzword: We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience