Jigsaw
A safer internet means a safer world.
Free Speech • Technology • Censorship • Google • Geopolitics
51 - 200
Customer Success Manager - Legal
June 3
🏢 In-office - London
Jigsaw
A safer internet means a safer world.
Free Speech • Technology • Censorship • Google • Geopolitics
51 - 200
Description
• You’ll be the trusted point of contact for our legal clients • Develop and maintain long-term relationships with world renowned brands • Collaborate with internal teams and relay information as necessary • Manage product trials, including training and collating feedback • Assist with customer queries and requests in a timely manner • Conduct periodic customer health-checks, identifying renewal risk and opportunities for upsell • Strategise with the customer to align goals, promote adoption, and drive value • Maximise retention and annual increases • Support customers in their onboarding and account set up • Train end-users and other trainers
Requirements
• Excellent verbal and written communication skills, both internally and with external stakeholders • An ability to work in an incredibly fast paced environment and ‘think on your feet’ • Strong organisational skills • An ability to adapt, multi-task and prioritise responsibilities • Positive and high energy • A problem solving mind-set • Legal Customer Success experience • To be a team player and self-motivator • A proven track record of achieving and exceeding goals
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