SEVENROOMS
A Guest Experience and Retention platform for the hospitality industry.
Hospitality • Software • Technology • Internet • Luxury
201 - 500
Customer Success Manager, Enterprise
June 19
🏢 In-office - London
SEVENROOMS
A Guest Experience and Retention platform for the hospitality industry.
Hospitality • Software • Technology • Internet • Luxury
201 - 500
Description
• Manage your book of business ensuring strong customer health, adoption to achieve gross-and-net retention revenue targets, and identify upsell opportunities to pass to our account development teams • Maintain data integrity to track key metrics, specifically ROI. You will then analyze your findings and make recommendations to optimize for maximum revenue • Become an expert on the SevenRooms platform providing technical and business solutions; assisting with product adoption and optimization • Work seamlessly with various teams across SevenRooms to ensure we’re delivering quality and thoughtful products to our clients
Requirements
• 4+ years of experience working in a Customer Success or Account Management role in the Enterprise segment • Excellent verbal and written communications skills • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level • Experience building and implementing systems and process for internal communication • Proven ability to manage multiple projects while paying attention to detail
Benefits
• A fresh start with a flexible and independent working schedule • Equitable compensation • Comprehensive benefits package • Employee programs and recognition • Opportunities for training and professional development
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