Qustodio
Digital safety & wellbeing
Internet security • Parental controls • Device management • Productivity
51 - 200
Content Moderator - Team Lead
6 days ago
🔄 Hybrid – Leeds
Qustodio
Digital safety & wellbeing
Internet security • Parental controls • Device management • Productivity
51 - 200
Description
• Managing a global team of Education Monitoring Analysts working 24/7 365 days a year. • Managing the workflow of alerts from systems to moderators and optimise the flow using AI tools and techniques • Quality, Performance, Risk and Resource management of analysts • Providing on-call support where needed. • An escalation point as an expert moderator for the moderation team • Providing well-being support to the Education Monitoring Analysts. • Conducting 121’s, annual reviews and regular coaching with the analysts • Ownership of systems used to deliver moderation services- including AI analysis, content queuing and alerting systems • Managing rotas to ensure that there is suitable cover for each shift.
Requirements
• Experience as a content moderator/analyst • Team Management Experience • Excellent customer, interpersonal and communication skills • Strong team player with the ability to work on own initiatives with creative ability to solve problems • Ability to self direct and manage own time to achieve goals
Benefits
• Employee share scheme • Enhanced holiday & family leave • Tech Allowance • .... and much more
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