Protective Life
We are on a mission to help more people achieve the sense of protection and security they deserve.
Insurance • Annuities • Asset Protection
1001 - 5000
IT Operations Analyst
5 days ago
🔄 Hybrid – Birmingham
Protective Life
We are on a mission to help more people achieve the sense of protection and security they deserve.
Insurance • Annuities • Asset Protection
1001 - 5000
Description
• Assess production support and data issues encountered by internal end users and assist in problem prioritization and resolution. • Assist application development teams in establishing monitoring for critical systems. • Create troubleshooting guides and document escalation plans for critical systems to be provided to level 1 teams. • Communicate the status of operations to allow for immediate response to service disruptions. • Monitor operating environment for performance, capacity, and system availability. • Provide technical support by troubleshooting and resolving issues related to application setup, configuration, or usage. • Provide value by evaluating, implementing, and supporting applications and systems that improve the working experience for Protective’s internal teams. • Represent operational concerns within project teams including the ability to review and accept project releases into production on behalf of the team.
Requirements
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience). • 2-5 years of experience as a Technical Support Engineer or Application Support Specialist. • Strong problem-solving skills with the ability to diagnose and resolve technical issues effectively. • Excellent communication and interpersonal skills to collaborate with cross-functional teams and provide client support. • Familiarity with SQL and relational databases preferred. • Willingness and ability to investigate application and server level logs to determine root cause. • Familiarity with ITSM & ITIL Methodology • Knowledge of ServiceNow a plus.
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