Protecht
Redefining the way the world thinks about risk.
Risk management training and consulting • Risk Management for Government • GRC • Enterprise Risk Management • Risk Management Training
201 - 500
Customer Technical Support - Level One - EMEA
August 27
🏢 In-office - London
Protecht
Redefining the way the world thinks about risk.
Risk management training and consulting • Risk Management for Government • GRC • Enterprise Risk Management • Risk Management Training
201 - 500
Description
• First point of contact for external customers • Troubleshooting customer queries using SQL, Java Script and Linux • Provide support to customers and take ownership of queries
Requirements
• At least two years’ experience in a similar role providing customer support • Proficiency in SQL and Java script • Exposure to BI and data visualisation • Ability to explain customer enquiries clearly • Problem solving skills • Outstanding communication and stakeholder management experience • Experience working in B2B or SaaS environment
Benefits
• Access to birthday leave • Dedicated L&D time • Bonus days • Paid parental leave • Long service
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