Facilties Helpdesk Admin

August 24

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Integral UK Ltd

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We are shaping the future of sustainable building performance through technology and engineering excellence.

Mechanical & Electrical Maintenance • Cleaning • Helpdesk • Fabric Maintenance • Fire & Security

1001 - 5000

Description

• The Facilities Helpdesk Administrator report to the EMEA Shared Services Manager • Manage, administer and keep the ticket systems up to date on an ongoing basis across multiple EMEA sites • Provide dedicated facilities helpdesk function, primarily focusing on providing the highest standard of FM and customer service to the client • Provide admin support for the FM management team • Provide cover for the goods in/ mailroom in times of holiday or sickness • Ensure all customer requests are delivered within agreed service levels including meeting room, catering, cleaning, courier mail and printing requests • Acknowledges role as management office "ambassador" • Ensure compliance with Jones Lang LaSalle policies, procedures, and standard practices

Requirements

• Outstanding customer service skills and orientation • Experience in a hands-on role working within a facilities environment • Ability to multi task and maintain professionalism at all times under stressful situations without supervision • Proficient in MS Office, in particular Excel, and Outlook, and possess excellent written and verbal communication and people skills • Previous experience of working in a fast-paced, corporate multi-national environment • Must be able to demonstrate flexibility in relation to type of works carried out and availability