Application Support Analyst

May 8

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Bottomline Technologies

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We make complex business payments simple, smart, and secure.

Global Cash Management • Legal Spend Management • Corporate Payments and Cash Management • Invoice and Transactional Document Automation • Healthcare Document Automation

1001 - 5000

💰 Post-IPO Equity on 2006-10

Description

• The Technical Support Engineer will have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms. • Follow-up, resolve or escalate of cases using ITIL procedures • Track, describe and update the cases in our ITSM management system • Communicate clearly with the different internal, third party and client teams • Manage multiple cases in parallel • Analyse, understand, and reproduce situations existing within our products • Define and request configuration and code solutions • Deliver high quality technical directives

Requirements

• University Degree in IT or equivalent such as Engineering school and between 1 to 2 years’ experience in a similar role. • Experience with Linux machine operating systems is a must • Proficiency with SQL queries & commands required • A working understanding of ITIL processes. ITIL 4 foundation certification would be a plus. • Experience with Knowledge base management using KCS methodology is a plus • Working experience with K8S and Docker is advantageous • Knowledge of Fintech environment would be an advantage

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service