Solutions Engineer ( Sales Engineer) - UK

July 25

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Pindrop

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Security, Identity & Intelligence On Every Voice

anti-fraud • phone fraud • fraud • authentication • call center authentication

201 - 500

Description

• Act as a subject matter expert for Pindrop’s expanding portfolio of solutions. • Generate new license revenue by engaging with the account’s technical team to drive toward a technical win. • Advise organizations on improvements to their IVR, call center and fraud operational processes with the use of Pindrop technologies. • Develop and deliver presentations to articulate technical concepts relevant to each specific account’s environment, such as solution scope, size, integration / API flows, and business case / ROI. • Conduct product demonstration to customers/partners and lead successful proof of value (POVs). • Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to demonstrate market leadership. • Collaborate with Customer Success solution engineers to build Statements of Work (SOWs) and other technical documents. • Lead responding to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed. • Work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com.

Requirements

• 10+ years of sales engineering experience, closing $1M+ deals. • Proven successful selling of very large, complex deals with many moving parts. • Excellent presentation and communication skills with executive presence and confidence. • Technical background with specific experience in call center technology within Banking, Brokerage, Insurance, and Retail market sectors. • Experience with contact center solutions is required, including voice network design, authentication, WFM, call recording, fraud management, or enterprise speech processing solutions. • A relentless self-starter that drives toward objectives while managing multiple competing priorities and specific deadlines. • Desire and passion to work at an early-stage, high-growth company. • Fearless, thoughtful, clear and transparent, curious and inquisitive, open-minded, and persistent. • A Winner and A Fighter: does not take no for an answer - doesn't accept things as they are - asks not why but why not.

Benefits

• Competitive salary • Company holidays and company-wide rest days • Unlimited paid time off • Remote-first culture - including initial and monthly work from home allowance • Annual professional development and learning budget • Pick your own Apple MacBook Pro • Pension scheme & salary exchange option • Medical and Dental insurance/Private Health care • Life Insurance and Critical Illness Insurance • Flex schedules • Best in class tools and tech stack • Fun activities to celebrate our accomplishments as a team