oneZero Financial Systems
Trading technology for multi-asset class execution, distribution and analytics
Financial Software • Forex • Foreign Exchange Trading • FX • Commodities
51 - 200
Application Support Engineer
August 29
🔄 Hybrid – London
oneZero Financial Systems
Trading technology for multi-asset class execution, distribution and analytics
Financial Software • Forex • Foreign Exchange Trading • FX • Commodities
51 - 200
Description
• The Application Support Engineer position supports customer-facing operations by responding to operational and business issues. • This position is responsible for planning, deploying, and supporting client implementations of oneZero's products. • Provide customer support in accordance with company SLAs via email, phone, or live chat. • Act as a technical first responder. • Triage technical issues across multiple infrastructure levels (network, OS, application). • Prioritize and escalate issues according to the severity and details of each case. • Analyze logs, FIX messages, and other primary sources to determine the root cause of trading and quoting issues. • Manage upgrades and migrations for oneZero and related application software. • Perform system check-out after the process is completed. • Develop subject matter expertise and be an ambassador of digital asset knowledge within the team. • Work with clients to appropriately configure each aspect of their oneZero application, including liquidity provider details, order routing configuration, trading platform connectivity, and prime broker give-up arrangements.
Requirements
• Excellent verbal and written communication skills and high attention to detail. • Ability to process multiple client communication streams and make high-quality decisions under pressure. • Desire and ability to learn new skills and tools, and enthusiastically take on new opportunities and tough challenges. • High proficiency level (power user) with Microsoft Windows OS. • 2 - 5 yr experience supporting clients in the financial services industry. • Understanding of FIX protocol. • Basic knowledge of TCP/IP and Networking. • Basic knowledge of SQL (PGSQL, MYSQL).
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