Application Support Engineer

August 13

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Crypto.com

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Crypto.com - the best place to buy, sell, and pay with crypto.

Blockchain • Cryptocurrency • FX • Mobile Payments

1001 - 5000

Description

• Ensure maximum uptime for multiple production systems • Provide L1/L2 application production support to users for trading, data processing, and IT operations • Provide weekend support in a rotational basis and occasional public holiday support • Manage, own and frequently follow-up incidents and requests raised to the team. • Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams. • Assume the role of major incident manager upon major incidents • Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis • Work closely with internal users and external vendors to investigate and resolve production system issues • Help the team manager to refine and streamline day to day operations via automations • Help the team manager to define work rosters, schedules and other managerial tasks. • Help the team manager to formulate and continuously improve the team’s way of working. • Work to comply with SLA and OLA • Hands-on for incident management, change management, and response management and writing RCA reports. • Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level • Provide support in non-office hours during emergency situations. • Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user • Stay abreast of the latest technology and trends

Requirements

• Impeccable sense of self-discipline, responsibility and integrity. • A strong interest in working in crypto technology and financial environments. • 2-5 years of experience in application support or application development. More experienced candidates will be offered the role of senior support engineer. • 1-3 years of experience in supporting an exchange / high frequency / low latency trading platforms. • Proficient in spoken and written English language. • Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity. • Proficient in Database queries / SQLs • Knowledge in shell scripting and basic linux commands. • Good knowledge in formal and practical production support model • Experience with ITSM platforms like Jira, ServiceNow, etc. • Excellent problem solving skill with a keen eye for detail. • Excellent communication and interpersonal skills. • Excellent time management ability and self organised and motivated. • Familiar with agile methodologies • Familiar with operations under Linux environment • Familiar with relational databases concepts