NICE
Make experiences flow.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
5001 - 10000
Customer Success Manager
July 24
🏢 In-office - London
NICE
Make experiences flow.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
5001 - 10000
Description
• The Customer Success Manager (CSM) role is pivotal in driving customer engagement, enhancing value, and ensuring satisfaction throughout the customer lifecycle • Responsible for proactively driving the end-to-end renewal process
Requirements
• Solution-oriented approach with a growth mindset and a strong sense of ownership • Excellent communication skills, critical thinking and adapting messaging effectively for stakeholders at all levels • Skilled in building positive relationships with internal teams and clients, demonstrating situational awareness and a proven track record of achieving results • Minimum BS or BA degree, preferably in business, finance, or computer science • 3+ years of experience in software services delivery or account management • Project/Program/Delivery management experience with a technical background will be an added advantage • Experience with a SaaS provider/Product firm, preferably in AML/Fraud domain will be advantageous • Ability to communicate in any non-English European language is also advantageous
Benefits
• Join an ever-growing, market-disrupting, global company • Teams work in a fast-paced, collaborative, and creative environment • Endless internal career opportunities across multiple roles, disciplines, domains, and locations
Apply Now
