Customer Success Manager (MENA/EMEA) - Bilingual

July 13

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Veriff

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Veriff is an industry leader in online identity verification, helping businesses achieve greater levels of trust.

Digital Identity • Identity Verification • Compliance • KYC • AML

501 - 1000

💰 $100M Series C on 2022-01

Description

• Primary point of contact for customers on all stages of integrations, scaling, driving adoption, product expansion, and customer success • Working directly with key stakeholders ranging from developers to executives to ensure that clients get the most out of Veriff • Maximizing relationships with key strategic clients • Responsible for ensuring growth and utilization within the customer base • Developing trust relationships with customers • Acquiring a thorough understanding of customer needs and requirements • Expanding relationships with existing customers by proposing solutions that meet their objectives • Serving as the link of communication between customers and internal teams • Ensuring the timely and successful delivery of Veriff services according to customer needs and objectives • Resolving any issues and problems faced by customers and dealing with complaints to maintain trust • Clearly communicating the progress of initiatives to internal and external stakeholders • Assisting with challenging customer requests or issue escalations as needed

Requirements

• 6+ years of customer success or account management experience within the SaaS industry • Previous experience supporting global clients particularly within the MENA and EMEA regions • Fluent in both English and Arabic languages • A proven track record of meeting or exceeding quotas and receiving positive customer feedback • Knowledge and understanding of the regulatory and compliance landscape within the MENA regions around KYC and IDV • Highly organized and a skilled multitasker • Excellent written and verbal communication skills and a knack for delivering compelling presentations and product demonstrations • Highly developed interpersonal and client-facing skills • Previous experience as a CSM/AM within the IDV/IDVaaS industry • Previously worked for a global scaleup/startup • Previous experience managing key, enterprise clients within the SaaS industry

Benefits

• Flexibility to work from home • Stock options that ensure you share in our success • Learning and Development budget that you are free to tailor for your own needs • Six weeks of fully paid sabbatical leave after reaching your 3rd work anniversary