Multiverse
Unlocking the many possible paths to a successful and fulfilling career
Apprenticeships • Corporate Training • Recruitment • Talent Identification • Technology
501 - 1000
Operations Executive, Delivery
2 days ago
🏢 In-office - London
Multiverse
Unlocking the many possible paths to a successful and fulfilling career
Apprenticeships • Corporate Training • Recruitment • Talent Identification • Technology
501 - 1000
Description
• support coaches, account manage learners, and own strategic operational metrics • tackle challenges from apprentice launch until completion • implement new processes for operational excellence • partner on operations projects for expansion opportunities • monitor and improve KPIs that measure team performance • ensure support processes for logistics are in place • maintain relationships between customers, learners, and management • collaborate with Engineering and Product teams for revenue growth
Requirements
• 2-4 years of professional work experience; ideally 3+ years of experience within an Operations, Marketplace, or Account Management role • Grit and an entrepreneurial spirit • A background in creating data insights and metrics that aid process improvement - able to take a project from concept, through planning and implementation, and into execution as an operational process • Experience designing practical, useful operational processes for teams • High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset • Experienced with Excel, Google Sheets, Tableau & SQL with the strong ability to navigate and draw inference from data • Excellent communication, attention to detail, and stakeholder management skills • Comfortable with ambiguity, and willing to do go the extra mile to get the job done - Multiverse is just setting up core operating processes, and it’s likely you’ll have the opportunity to chart the best path forward rather than rely on a playbook, you’ll need to effectively set and manage competing priorities • You are a team player; as an operating team we exist to empower our coaches to ensure every interaction with a learner drives value and improves learner outcomes
Benefits
• 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year • private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support • Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year • weekly socials, company wide events and office snacks!
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