Global Operations Associate

4 days ago

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Flexport

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The Platform for Global Logistics

customs brokerage • freight forwarding • global trade • logistics • software

1001 - 5000

💰 $200M Debt Financing on 2022-10

Description

• Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately. • Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery. • Follow standard operating procedures (SOP) • Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed. • Your team will: • Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team. • Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements. • Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).

Requirements

• BA/BS Degree or completed professional training as forwarding agent • 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus) • Valid visa/work permit to work in UK • Able to adapt to new technology and can thrive in a fast paced environment • Effective time management. Be able to properly prioritize and manage a large volume of tasks • Attention to detail • Ability to effectively seek and receive feedback • Effective communication both verbally and in writing • Teamwork and relationship building • Orientation towards working smarter and adopting best practices and standardization • Problem-solving capabilities • A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.