SMB Operations Support Manager

4 days ago

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Deliveroo

WebsiteLinkedInAll Job Openings

Building the definitive online food company.

food • food delivery • restaurant delivery • groceries • logistics

1001 - 5000

💰 Post-IPO Equity on 2021-08

Description

• Supporting day-to-day Contact Centre operations to deliver commercial objectives via timely communication. • Creating and owning communication strategy, ensuring supporting plans to achieve engagement. • Building and maintaining a skill gap framework to assess and improve areas. • Maintaining relationships with product and marketing teams for GTM plans. • Creating local incentive programs to drive performance across metrics. • Managing all change initiatives within SMB with operational briefs and project plans. • Owning test and learn programs focused on best practices across the workforce.

Requirements

• Strong project management skills; with the ability to document plans that drive accountability. • Strong attention to detail, setting and maintaining high standards. • Excellent communication skills; with the ability to present in a clear and concise manner that enables key stakeholders to understand the relevant actions that are required. • Exceptional stakeholder management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome. • Good problem solving skills with the ability to work independently. • The capacity to envision the long-term impact of changes and align them with the HUBs strategic goals and objectives. • Strong collaborative and networking skills to ensure timely communication and buy in from all in the SMB Hub. • Minimum 3 years in Communication and change management. • Experience working within Contact Centre environments.

Benefits

• A wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. • Prioritisation of employee welfare and diversity.