Product Manager - Cards
August 1
🏢 In-office - London
Description
• Card Product Manager is a vital role within Modulr, directly impacting the growth and scale of the business. • Gather and prioritise customer feedback to improve the product. • Define and prioritise card product roadmap based on market needs, customer feedback, and business goals. • Work closely with cross-functional teams (engineering, design, operations) to develop and launch new card products and features. • Define product requirements, write user stories, and manage the product backlog. • Conduct market research to identify trends, customer needs, and competitive landscape. • Analyse data to inform product decisions and identify opportunities for growth. • Collaborate with internal stakeholders (e.g., sales, marketing, customer support) to ensure alignment and successful product launches. • Communicate product updates and progress to senior management and other stakeholders. • Ensure that card issuing products comply with relevant regulations and industry standards by engaging key internal stakeholders across risk and compliance. • Stay updated on regulatory changes and assess their impact on the product. • Track and analyse card product performance metrics (e.g., adoption rates, transaction volumes) to assess success and identify areas for improvement. • Manage relationships with card networks, payment processors, and other third-party vendors. • Ensure service level agreements are met. • Identify and mitigate risks associated with card issuing products, including fraud prevention and security measures. • Implement and monitor risk management strategies. • Provide training and support to internal teams (e.g., sales, customer support) on new product features and updates. • Develop documentation and resources to assist with product usage and troubleshooting.
Requirements
• Several years of relevant experience as a Product Manager or similar role in a high-growth, fast-paced environment, demonstrating a strong ability to balance multiple priorities that may change frequently. • Direct experience with card issuing in UK and European contexts with an in-depth understanding of card issuing processes and scheme regulations. • Experience in managing card suppliers and effectively communicating essential business requirements as an issuer to enhance products and relationships. • Outstanding communication skills, able to manage internal and external stakeholders at all levels. • Be able to operate at a range of levels – both in terms of big picture strategic thinking, thought leadership and getting into the data and analysis. • Proven ability to manage multiple projects simultaneously and deliver them on time. • Understanding of financial metrics and the ability to assess the financial impact of product decisions. • We value diversity and are looking for someone who is comfortable with operating at pace and with some ambiguity within a scale-up environment.
Benefits
• Share Options Incentive Scheme • Company Bonus - the more successful we are together, the more company bonus we offer. • Benefits pot - £1000 towards a variety of benefits for you to choose (including healthcare, dental etc), Perkbox (freebies and discounts!), plus access to season ticket loan. • 33 days holiday (inc. bank holidays) + your birthday off + opportunity to buy extra holiday - choose which days you take off to relax and/or spend time with loved ones. • Learning Opportunities – on joining Modulr you will embark on our 3-day onboarding programme to be equipped with the Modulr know-how and arm you with the tools you need to be successful from day 1! But, we don’t want your learning to stop there so we will continue to provide you with the tools and capabilities through our learning channels and platforms to allow you to grow and develop in Modulr. • Modulr hands-on - join your colleagues for our company wide events throughout the year. • Great workspace - Modulr thrives on innovation which is best done through in-person collaboration. This approach enables us to work together closely, exchange ideas, and create innovative solutions that drive our success. We have state of the art offices located in WeWork in Edinburgh, ScaleSpace in London, and WeWork in Amsterdam.
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