Strategic Customer Success Manager, Nordics
September 5
🏢 In-office - London
Description
• Miro is growing its Customer Success organization and looking for customer-centric individuals. • A Strategic Customer Success Manager ensures customers realize value from Miro. • You will work to ensure platform capabilities link to business workflows. • Nurture stakeholder relationships and build joint success plans. • Act as the voice of the customer within Miro, scheduling business reviews.
Requirements
• 3+ years in a Customer Success or other B2B client-facing role, or in strategic consulting handling complex accounts • 2+ years experience in a B2B or B2B2C SaaS company or high curiosity about the SaaS space • Experience with enterprise accounts (large multinational organizations with more than 10K employees) • Consistent track record of handling small but strategic portfolios of large Enterprise Accounts • Experience in working cross-functionally daily. Being the bridge that connects the users with the rest of internal teams (Customer Support, Sales, Product, etc) • Strong experience in interacting with decision makers of all levels and various departments and in establishing credibility with key decision makers from the customer side • Strong written and verbal communication skills • Excellent listening skills, customer-centric mentality and empathy towards users and customers • Ability to recognize & increase business value as well as internal opportunities • Be a quick learner and have the ability to collaborate in a constantly evolving scale-up environment • Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously • Fluency in English and one or more of the Nordic languages (Swedish, Danish or Norwegian)
Benefits
• Competitive equity package • Health insurance for you and your family • Corporate pension plan • Lunch, snacks and drinks provided in the office • Wellbeing benefit and WFH equipment allowance • Annual learning and development allowance to grow your skills and career • Opportunity to work for a globally diverse team
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