Customer Success Manager

August 24

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Longtail Technologies

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Helping the world connect the dots

Travel technology • Pricing • Optimisation • Revenue Management • Offer Management

2 - 10

Description

• Own the functional relationship with the assigned portfolio of customer airlines across all phases of product delivery and implementation. • Internally, coordinate with Business Development, Product Ops, Solutions, SME, and Engineering teams to ensure an unparalleled delivery experience to the assigned portfolio of user airlines. • Anticipate user requirements, swiftly and accurately respond to queries, and grow the understanding of Longtail’s suite of products and solutions, to continuously showcase the value add of Longtail’s technology solutions. • Develop and maintain a customer health dashboard to monitor customer engagement and platform utilization. • Build and nurture strong, trust-based relationships with key customer stakeholders, acting as their advocate within Longtail Technologies. • Track customer usage, monitor value realization, and conduct regular check-ins to ensure customers are achieving their desired outcomes. • Collaborate with internal teams, including Product, Solutions, and Engineering to ensure customer feedback is incorporated into future platform enhancements. • Drive the onboarding process for new customers, ensuring a smooth transition and successful implementation of our platform. • Conduct workshops and deliver presentations to assigned customers, to expand the understanding of the Longtail platform and the value delivered. • Create and manage documentation to provide a best-in-class understanding of the platform’s capabilities, configurations, and operations and deliver unrivaled support.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field. • 5+ years of experience in customer success, account management, or similar role, preferably in an Airline or Travel Tech SaaS environment. • Strong understanding of the airline industry and travel technology solutions. • Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders. • Proven ability to manage multiple customer accounts and projects simultaneously. • Strong analytical skills, with the ability to assess customer needs and recommend appropriate solutions. • Proficiency in using customer success software and CRM tools.

Benefits

• Contribute to cutting-edge fare management solutions in the airline industry. • Enjoy a supportive management team that values hard work, fosters professional growth, and promotes a healthy work-life balance. • Be part of a steadily growing company with opportunities for advancement and professional development.